Shipping & returns

Shipping 

All orders $100 or more ship free (except Hawaii/Alaska)!

Shipped via UPS, Monday - Friday (excluding federal holidays)

Most orders placed by 3pm EST will ship same day.

Pick up orders can only be picked up from our Paramus location. Please wait until you receive an email confirming your order is ready for pick up.

Unfortunately, we do not control the US postal service and their attention to handling and delivering packages shipped via priority mail in a timely manor, and thus sometimes they will arrive a day late. We do everything we can to ensure that once an order is shipped, that it ends up on the next available truck to the sorting station. However, the USPS is known for delaying shipments, but we cannot issue shipping refunds due to their errors. 

NOTE: All orders (including expedited priority shipments are subject to a holding period of up to 2 days for processing and order verification). In events such as these, refunds will not be issued for shipments arriving later than anticipated. We apologize in advance for the inconvenience it may have caused you.

In order to protect our customers from fraud, we only ship to the addresses authorized by your credit card company. If you choose to ship to an address that is not your billing address, you'll need to contact your credit card company to add that address as an authorized alternate address. Failure to due this may result in a delay or cancellation of your order.

We will not be held responsible for any goods once they are shipped and leave our premises. We will supply delivery confirmation on all orders in the USA and most international orders to track packages. In the unlikely event a package is lost, we will do our best to help a customer retrieve it. However, it is important to understand that you, the buyer, will take responsibility for any and all goods, purchases, or merchandise once they leave our location.  In case of loss or damages, we highly recommend you purchase the USPS insurance upgrade to protect your order.  

In short - if the mail carriers delay your package, lose your package, or someone steals it from your mailbox and you have not purchased shipping insurance, it is NOT our responsibility.

ID Verification

For the security of our customers, from time to time, the bank we work with may deem your order as a potential fraudulent order due to, but not limited to, things such as having different billing and shipping zip codes, different names for billing and shipping and or new customers placing orders with us. We at Aladdin Glass & Vape reserve the right to request a photograph of your ID and bank card for security reasons. Although this may be satisfactory, it is not always guaranteed to satisfy and we may require additional information to process your order. By placing your order with us, you agree to acknowledge and understand our policy on this matter.

Returns

We accept returns for defective goods within 7 days of confirmed delivery, with the exception of tanks, mod batteries, drip tips, e-liquid, pods, closed system cartridges, disposable vapes, and final sale items which cannot be returned under any circumstance. The Products must also be deemed DOA (Defective Upon Arrival) for us to issue a refund/return/exchange, and we cannot accept returns/refends/exchanges on used hardware. Please note if you purchase a disposable vape from us we are unable to take any returns on them (some exclusions apply). All returns must be shipped back by the buyer, we will pay for replacement postage. You must request a return authorization via our contact page prior to sending in your return.  Upon receipt and review of your return request, we will provide you further instructions.  All returns will be replaced with a new item. If we do not have that style in stock, we will issue you a refund.  Please note that if we receive your return and upon inspection deem it not damaged or deem the item tampered with, we will return it to you. The buyer is responsible for all return freight charges. 

Please Note : For any returns you will not be refunded for shipping charges.

Lost Packages

Missing Items / Broken Items - You must reach out to [email protected] no more then 7 days after delivery has been completed to claim a broken or missing product from your order.

Our shipping policies are based on what USPS provides in the tracking service. If a package shows as scanned and delivered, we have to assume it was. In an instance where you do not receive the package but delivery is listed, you need to contact your local post office directly. The local postmaster can provide by the minute detailed tracking and an image of exactly where the package was delivered. If they find it was delivered in error, the documents need to be submitted to us via email ([email protected]) and we will work with you to resend the package.

In-Transit Returns / Re-Routing

If you would like your order re-routed, you will have to pay the fee to re-route it. The fee is determined by the delivery company. If you would like to return your product while in transit, you must wait until you receive the order and then you would have to ship it back to us for a refund. Once the label is printed, the package is out of our hands.

Delayed Shipments

Our shipping policies are based on what USPS provides in the tracking service. If a package shows as delayed, please keep checking the status of the tracking until it updates. If the status of your package switches from "delayed" to "lost", please file a claim with the USPS. Please note : lost package claims can only be submitted 14 days after the order has shipped. We apologize but please understand if you see "shipping label created" it does not mean we are waiting to drop the package to the delivery company but instead the package is in transit and is out of our hands. We are not sure why USPS takes the time it does to scan a product in. Once the label is created, the order is out of our hands. It may take 1-3 days for your status to update. 

Who pays for the return shipping?

If we sent the wrong product - Aladdin pays both ways

If you order the wrong product - you pay both ways

If you want us to send you a prepaid label, we will charge you $8 for each way. For a total of $16

If product is defective or not what you were expecting - you pay to send it to us, we'll pay to send it back.

If vape disposable is defective = you pay to send it to us, we'll pay to send it back.

We are not liable for products being mishandled in transit such as broken/cracked/smashed products or ripped packages. If you receive a broken/cracked/smashed product you will have to pay to ship it back to us. 

Please understand the liability involved with shipping before placing your order to avoid any confusion. We do our best to bring in quality working products but it is out of our control when a product is defective as we are not the manufacturer. We stand behind our products and will replace/exchange/refund it for you but you do have to abide by our return and shipping policies.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.